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Supervisor: Back Office

To ensure that administrative processes are adhered to in the capturing of clients and transactional data in order to achieve superior levels of systems and underlying data integrity of customer and client data and supporting documentation. To control and administer all loan and refund processes. To manage and refine the administrative system and underlying processes that ensure client- and product/transactional-records and data-integrity.

Vacancy Details

Location

Windhoek

Department

Back Office

Contract

Permanent

Responsibilities

  • Assist the Head: Back Office in the definition and development of administrative processes and the IT/Digitisation adaptation and refinement of various administrative system components.

  • Agree and fine-tune with the Head: Back Office on the necessary controls that apply to all PostFin administration systems and underlying processes and translate these into daily monitoring and checking processes, tasks and reports.

  • Ensure accurate and complete capturing of new as well as updating of existing client- and transactional data.

  • Perform daily checking routines on data fields, critical update processes, and reconciliations of data fields and to identify any anomalies and investigate at source with responsible parties.

  • Ensure compliance with key Back Office systems, policies, procedures and processes.

  • Ensure that appropriate and effective controls are in place that enable tracking of services, files and other required documentation, in line with company policies and procedures as well as legislative requirements; ensure controlled access to these documents in the context of risk mitigation and statutory requirements regarding personal information and its use.

  • Ensure timely communication to the Company’s insurer for onboarding of new clients per month, as per correct and complete reporting obtained from the loan administration system.

  • Ensure all refunds are properly controlled and administered, both surrender claim refunds as well as instalment refunds and related, with surrender claims being properly and in due time compiled and submitted to the Company’s insurer, as well as any follow queries in this regard are being resolved in a timely, professional manner.

  • Ensure that all the monthly deduction lists are accurately and completely generated and distributed to the relevant external parties for processing and feedback where changes are required; load and manage deductions on government deduction system for government employees.

  • Schedule work within the team and ensure that they are clear on requirements and deadlines and delegate tasks within the team; ensure that these are appropriately prioritized within the context of work schedules; develop and coach staff through engagements.

Educational and experience requirements

  • NQF 6; a Diploma in Business Administration, Accounting or similar;

  • 3 years of experience in the areas of financial services, and/or administrative systems required;

  • 2 years of experience in a supervisory position advantageous.

Skills and Knowledge Requirements

  • Financial Services Administration Systems

  • Data/Records Management

  • Refund Administration Processes and Procedures

  • Data Management

  • Customer Support

  • Loans/Customer Records Administration

  • Computer Literacy

  • Organising and Coordination

  • Problem Solving/Analysis

  • Administration

  • Basic Research

  • Communication and Interpersonal

Other

  • Systematic and attentive to detail

  • Service and solutions oriented

  • Ability to work under pressure

  • Positive mind-set

  • Adaptable

  • Emotionally mature

  • Must be a Namibian citizen

  • Must have a Driving License (Code B)

Closing Date: 10 April 2024

Candidates who comply with the above criteria and competency areas should submit letters of applications, certified copies of relevant qualifications together with a detailed curriculum vitae below.

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NamPost Financial Brokers (Pty) Ltd. t/a PostFin

Tel: +264 61 308 724

 

Applicants who do not receive any response within three weeks after the closing date must accept that their applications were not considered favourably.

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Note: PostFin is an Equal Opportunity Employer and operates in line with affirmative action guidelines. 
 

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