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Department Head: Back Office

To provide input into the shaping of PostFin strategies and their optmization with an emphasis on loans/clients/customers/insurance claims administration as well as with regard to company-wide business risks, as well as risks pertaining to the loan administrarion system and other business systems PostFin utilizes.

To implement and manage the departmental business plan through performance management and targets and standards to be achieved, ensure departmental expenses are monitored and within Board-approved budget, including leave control and management.

To develop, manage and refine the administrative system and underlying processes that ensure customer, client and product transactional records and data integrity.

Vacancy Details

Location

Windhoek

Department

Back Office

Contract

Permanent

Responsibilities

  • Participate in strategic planning and development processes, obtain strategic objectives from CEO and develop as well as implement and manage a departmental business plan.

  • Identify and develop key Back Office systems, policies, procedures and processes, and ensure compliance and appropriate internal controls are implemented effectively.

  • Ensure that appropriate controls are in place that enable tracking services of files and other required documentation.

  • Ensure that key processes within the Back Office Department are appropriately systematized, automated and IT based, suggest system improvements, and establish how functionalities can be further enhanced.

  • Ensure that accurate statistics and management information are produced as part of the monthly management accounts and other required/requested reporting.

  • Ensure the integrity of client-, customer-, loans- and related -data administration and records as well as their safekeeping through appropriate filing systems, if/where required, external service providers, and back-up procedures. Ensure controlled access to these documents in the context of risk mitigation and statutory requirements regarding personal information and its use.

  • Manage and ensure the daily updating of clients’ personal-, account- and transactional- data and ensure that all update processes are controlled and readily traceable within system(s)/data base(s).

  • Ensure that the various deduction lists are generated, complete and accurate.

  • Ensure that all refund requests comply with requirements and are submitted within the agreed upon timeline, and keep clients well informed about refund-related processes and procedures; deal with any queries that might arise in this regard.

  • Manage departmental staff and determine training needs and priorities for the department and the overall development of all staff.

Educational and experience requirements
  • NQF 7 bachelor’s degree in Business Management, Business Administration, Operational Management, or similar;

  • 4 years of experience in the areas of financial services, sales, client service, and/or administrative systems required;

  • 3 years of experience in middle management in an administration function, will be an added advantage.

Skills and Knowledge Requirements
  • Strategic/Business planning and implementation

  • Management and leadership principles

  • Risk management

  • Knowledge of financial services

  • Systems utilization in administration

  • Loans/customer records administration

  • Insurance refunds administration

  • Strong organizational and multi tasking abilities

  • Strong communication and interpersonal skills

  • Computer literate

  • Project management

  • Provide customer/user service

  • Reporting/report-writing and basic research

  • Risk assessment

Other
  • Dependable

  • Adaptable

  • Service and solutions oriented

  • Ability to work under pressure

  • Focused and determined

  • Innovative

  • Must be a Namibian citizen

  • Must have a Drivers License (Code B)

Closing Date: 2 February 2024

Candidates who comply with the above criteria and competency areas should submit via email, letters of applications, certified copies of relevant qualifications together with a detailed curriculum vitae to: 

Email: KarinTo@postfin.com.na

Applicants who do not receive any response within three weeks after the closing date must accept that their applications were not considered favourably. 

Note: PostFin is an Equal Opportunity Employer and operates in line with affirmative action guidelines. 
 

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