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Department Head: Back Office

To provide input into the shaping of PostFin strategies and their optmization with an emphasis on loans/clients/customers/insurance claims administration as well as with regard to company-wide business risks, as well as risks pertaining to the loan administrarion system and other business systems PostFin utilizes.

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To implement and manage the departmental business plan through performance management and targets and standards to be achieved, ensure departmental expenses are monitored and within Board-approved budget, including leave control and management.

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To develop, manage and refine the administrative system and underlying processes that ensure customer, client and product transactional records and data integrity.

Vacancy Details

Location

Windhoek

Department

Back Office

Contract

Permanent

Responsibilities

  • Participate in strategic planning and development processes, obtain strategic objectives from CEO and develop as well as implement and manage a departmental business plan.

  • Identify and develop key Back Office systems, policies, procedures and processes, and ensure compliance and appropriate internal controls are implemented effectively.

  • Ensure that appropriate controls are in place that enable tracking services of files and other required documentation.

  • Ensure that key processes within the Back Office Department are appropriately systematized, automated and IT based, suggest system improvements, and establish how functionalities can be further enhanced.

  • Ensure that accurate statistics and management information are produced as part of the monthly management accounts and other required/requested reporting.

  • Ensure the integrity of client-, customer-, loans- and related -data administration and records as well as their safekeeping through appropriate filing systems, if/where required, external service providers, and back-up procedures. Ensure controlled access to these documents in the context of risk mitigation and statutory requirements regarding personal information and its use.

  • Manage and ensure the daily updating of clients’ personal-, account- and transactional- data and ensure that all update processes are controlled and readily traceable within system(s)/data base(s).

  • Ensure that the various deduction lists are generated, complete and accurate.

  • Ensure that all refund requests comply with requirements and are submitted within the agreed upon timeline, and keep clients well informed about refund-related processes and procedures; deal with any queries that might arise in this regard.

  • Manage departmental staff and determine training needs and priorities for the department and the overall development of all staff.

Educational and experience requirements

  • NQF 7 bachelor’s degree in Business Management, Business Administration, Operational Management, or similar;

  • 4 years of experience in the areas of financial services, sales, client service, and/or administrative systems required;

  • 3 years of experience in middle management in an administration function, will be an added advantage.

Skills and Knowledge Requirements

  • Strategic/Business planning and implementation

  • Management and leadership principles

  • Risk management

  • Knowledge of financial services

  • Systems utilization in administration

  • Loans/customer records administration

  • Insurance refunds administration

  • Strong organizational and multi tasking abilities

  • Strong communication and interpersonal skills

  • Computer literate

  • Project management

  • Provide customer/user service

  • Reporting/report-writing and basic research

  • Risk assessment

Other

  • Dependable

  • Adaptable

  • Service and solutions oriented

  • Ability to work under pressure

  • Focused and determined

  • Innovative

  • Must be a Namibian citizen

  • Must have a Drivers License (Code B)

Closing Date: Closed

Candidates who comply with the above criteria and competency areas should submit via email, letters of applications, certified copies of relevant qualifications together with a detailed curriculum vitae to: 

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Email: KarinTo@postfin.com.na

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Applicants who do not receive any response within three weeks after the closing date must accept that their applications were not considered favourably. 

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Note: PostFin is an Equal Opportunity Employer and operates in line with affirmative action guidelines. 
 

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