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Supervisor: Credit and Collections

Responsible to review, build and design of collections strategies; and the people and processes required to execute the strategy and day-to-day management of the Collections unit/section.  This will include support to the Head: Credit & Collections with impairment performance management including rehabilitation of pre- and non-performing loans names, via adequate collections capabilities and systems to manage and reduce impairments by minimising provisions raised and remaining within risk appetite.

Vacancy Details

Location

Windhoek

Department

Credit and Collections

Contract

Permanent

Key performance areas

  • Operational Collections System Efficiencies

  • Collections Efficiencies

  • Arrears/Overdue Control and Administration Services

  • Recoveries Efficiencies

  • Escalated Client/Customer Query Support and Resolution Services (Insurance and Collections Issues)

  • Staff Supervision

Skills, Knowledge & Personality requirements

  • Systematic, attentive to detail

  • Diligent, problem-solving and teamwork

  • Emotionally mature

  • Interpreting data and making decisions

  • Positively oriented and customer-centric

  • Articulating and examining information

  • Developing strategies and expertise

  • Directing and empowering individuals

  • Producing output and meeting timescales

Educational and experience requirements

  • Degree in Admin, Commerce, Finance, Law or similar qualifications

  • 3 years’ experience in financial services industry, specifically in the credit, collections, rehabilitation, recoveries, legal and claims field

  • 2 years supervisory/team leader experience

  • Driver’s license

Technical competencies

  • Computer literate

  • Coaching and mentoring

  • Workflow and stakeholder management

  • Performance management

  • Strategic alignment, planning and execution

  • Compliance and risk management

  • Communication

  • Customer service

  • Negotiation

  • Reporting

Other

  • Emotionally mature

  • Systematic and detail orientated

  • Ability to work under pressure

Closing Date: 18 September 2026

Candidates who comply with the above criteria and competency areas should submit letters of applications, certified copies of relevant qualifications together with a detailed curriculum vitae online, please apply below.​

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Applicants who do not receive any response within three weeks after the closing date must accept that their applications were not considered favourably.

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Note: PostFin is an Equal Opportunity Employer and operates in line with affirmative action guidelines.

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