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Collections Officer

Review, build and design of collections strategies and processes required to execute the strategy. This will include support with impairments performance management including rehabilitation of pre- and non-performing loans names, via adequate collections capabilities and systems to manage and reduce impairments by minimising provisions raised and remaining within risk appetite.

Vacancy Details

Location

Windhoek

Department

Credit And Collection Department

Contract

Permanent

Key performance areas

  • Monitor and control the early and late-stage arrears, non-performing loans (NPL) and recoveries. Monitor and control the adherence of the charge-off policy.

  • Account segmentation and prioritisation of delinquent queue management.

  • Train and apply tactical solutions in vendor management and debt collection agencies.

  • Ability to liaise with legal teams and follow up with litigation matters.

  • Understanding of distressed loan assessment techniques for rehabilitation purposes

  • Some insight into the control of bad debts and laid down criteria in respect of law costs, interest in suspense and notional interest, routine and accounting procedures

  • Experience dealing with multiple stakeholders with well-developed verbal and written communication skills; administrative experience with computer literacy, including Microsoft Office with an understanding of PostFin's products.

Skills, Knowledge & Personality requirements

  • Embracing change and positively oriented

  • Articulating and examining information

  • Interpreting data and making decisions

  • Developing strategies and expertise

  • Problem solving and teamwork

  • Producing output and meeting timescales

Educational and experience requirements

  • Diploma/degree in Law, Accounting, Commerce or similar.

  • Minimum of 2 years’ experience in collections, rehabilitation and/or recoveries or credit. Experience at a law firm will be an added advantage. Knowledge and understanding of repayment structures, collateral and collection processes within the banking or microlending environment. Understanding of legalities associated with lending and collateral. 

Technical competencies

  • Computer literate

  • Customer relationship management

  • Workflow management

  • Stakeholder management

  • Strategic alignment, planning and execution

  • Compliance and risk management

  • Communication

  • Reporting

  • Behavioural competencies

  • Embracing change and positively oriented

  • Articulating and examining information

  • Interpreting data and making decisions

  • Developing strategies and expertise

  • Problem solving and teamwork

  • Producing output and meeting timescales

Other

  • Emotionally mature

  • Systematic and detail orientated

  • Ability to work under pressure

  • Must be a Namibian citizen

Closing Date: 29 May 2025

Candidates who comply with the above criteria and competency areas should submit letters of applications, certified copies of relevant qualifications together with a detailed curriculum vitae online, please apply below.​

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Applicants who do not receive any response within three weeks after the closing date must accept that their applications were not considered favourably.

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Note: PostFin is an Equal Opportunity Employer and operates in line with affirmative action guidelines.

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