-4_edite.png)
Financial Well-Being Starts with Knowledge
Empowering Namibian communities through financial education.
PostFin recently concluded its Financial Literacy Campaign, taking practical financial education directly to communities across Namibia annd equipping people with knowledge to make more informed financial decisions.
8 REGIONS | 10 COMMUNITIES
Terms and Conditions Apply.
How It Works
Loan Calculator
Use our online loan calculator to determine what loan amount you can afford. It will display the monthly installment and repayment term.
Apply Online
The easiest way to apply for a loan is to use the online application form. Complete the form with as much detail as possible and ensure the correct information has been used.
Our Commitment to Our Clients
PostFin is dedicated to providing exceptional client service that prioritizes the needs and satisfaction of its clients. Its commitment is to treat every client with respect, attentiveness and professionalism.
PostFin strives to create a welcoming environment and foster meaningful relationships that will enhance the overall client experience.
Turnaround Times
Our goal is to process client applications within 3-5 working days.
Responsiveness
We will respond to client inquiries and concerns within 2-5 working days, working days based on the nature of inquiry, providing clear and helpful information.
Professionalism
All PostFin employees and representatives will treat clients with fairness and respect, addressing their needs in a professional manner.
Prompt Complaint Resolution
PostFin will acknowledge all complaints upon receipt and provide clear feedback within 5 working days of acknowledging the complaint.
Your Rights As Our Client
Fairness and Respect
Every interaction will be fair, respectful,
and make you feel valued.
Accessibility &
Transparency
You have the right to access our products and
services openly and without discrimination.
Voice Your
Feedback
We encourage you to share your feedback to enhance and improve our organization.
Contact us at CustomerService@postfin.com.na
Data
Protection
We ensure your personal information is kept
confidential, secure, and used responsibly.
Complaint Resolution
We are committed to resolving any concerns fairly and promptly to your satisfaction. Contact us at Complaints@postfin.com.na
This Charter is our pledge to deliver outstanding service, ensuring trust and satisfaction. You'll find this charter displayed on our website and in customer service areas.
Contact Us
To request more information before applying online or to schedule an appointment, complete the below form.
Email:
175 Independence Avenue, Windhoek
